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Service Management Specialist
Supv LocationLEE'S SUMMIT
Posting Closes
SupervisorW. Brett Nelson
Job Code2453T5
DepartmentSERVICE MANAGEMENT
  
Job Responsibilities
GEHA is an Equal Opportunity Employer with five locations in the Kansas City metropolitan area. Our company's corporate headquarters is located in Lee's Summit near Douglas Rd and I-470. The claims processing office and call center is located in Independence near Little Blue Parkway and I-70. All offices are easily accessible by freeway from anywhere in the Kansas City metro area.

Open Positions: 1
Location: Lee’s Summit, MO (201 Building)
Department: Service Management

Summary
Maintains the Change and Configuration Management program to increase system performance and reduce risk to projects, operations, and associated hardware and software.

Duties
Uses approved Configuration Management procedures to deliver systems to GEHA system environments.  Coordinates and assists with plans for major GEHA system upgrades with project owners, and other stakeholders including Information Services staff and external vendors’ technical representatives.  Administers Change Control Board in accordance with System Configuration Management and Data Management procedures.  Implements and administers incident management procedures to insure proper problem escalation, handling and tracking.  Documents and maintains databases of issues and solutions for ready reference regarding GEHA projects, production issues, software and hardware upgrades and installations. 
Education Requirements
Requires two years of college (60 hours) Business, Information Systems or related field.  Additional years of qualifying work experience may be considered in lieu of education. 

Experience Requirements 
Requires three years of configuration management/release management experience.  Requires knowledge of current configuration management best practices and methodologies and experience administering the ServiceNow ITSM application suite.  Requires effective verbal and written communication skills to recommend technical processes, explain technical procedures, and negotiate resolution of work issues.